j9pm is committed to protecting the privacy of every registered member. This Privacy Policy explains in plain terms what personal data we collect, why we collect it, how it is used, and the rights you hold over your own information.
This Privacy Policy (hereinafter "Policy") is issued by j9pm (hereinafter "j9pm", "we", "us", or "the Platform") and applies to all personal data processed in connection with the operation of the website located at https://j9pm.cam and all associated services, including sports betting, live casino, slot products, customer support interactions, and promotional communications.
j9pm is an online sports betting and live casino platform serving members across Malaysia and other eligible jurisdictions. We process personal data as a necessary function of operating a regulated online gambling platform — including account verification, payment processing, responsible gambling monitoring, and regulatory compliance under our international operating licence.
We are committed to processing personal data lawfully, fairly, and transparently. We collect only the information that is genuinely necessary for the purposes described in this Policy, and we do not sell, rent, or trade personal data with third-party marketers under any circumstances.
For the purposes of this Privacy Policy, the following definitions shall apply:
The Data Controller responsible for your personal data in connection with the j9pm Platform is the operating entity behind https://j9pm.cam, operating under international licensing from a recognised offshore gaming jurisdiction.
For all data privacy enquiries, requests, and formal complaints, please contact our Data Protection team via the channels listed in Section 17 of this Policy. We are committed to responding to all data-related enquiries within five (5) business days.
The categories of personal data we collect in connection with the operation of the j9pm Platform are set out in the table below. We collect only what is necessary for the stated purpose.
| Category | Examples | Required / Optional |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKad / passport number | Required (KYC) |
| Contact Data | Email address, mobile number, residential address | Required |
| Financial Data | Bank account details, e-wallet IDs (Touch 'n Go, Boost, GrabPay), transaction history, MYR deposit / withdrawal records | Required |
| Account Data | Username, encrypted password, account balance, VIP tier, bonus activity, wagering history | Required |
| Technical Data | IP address, device type, browser type and version, operating system, session duration, login timestamps | Automatic |
| Usage Data | Pages visited, games played, betting markets accessed, in-play interaction patterns | Automatic |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | As generated |
| Marketing Preferences | Communication opt-in / opt-out status, preferred notification channels | Optional |
We do not collect sensitive personal data relating to racial or ethnic origin, political opinions, religious beliefs, trade union membership, biometric data, or health data, except where health-related information is voluntarily disclosed in the context of a responsible gambling support request — in which case it is processed solely for welfare purposes.
j9pm collects personal data through the following channels:
Information you provide directly when: registering an account; completing the KYC verification process; making a deposit or requesting a withdrawal; contacting customer support; participating in promotions; or updating your account profile settings.
Technical and usage data collected automatically when you access the Platform, including through cookies, server logs, and similar tracking technologies. This data is collected regardless of whether you are logged in to your account. See Section 11 for full details on our cookie practices.
We may receive personal data from third parties in limited circumstances, including: payment processors (confirming transaction status and payer identity); identity verification service providers (for KYC purposes); fraud prevention and AML screening services; and where permitted, publicly available information sources used to verify account details or investigate suspected fraud.
j9pm processes personal data for the following purposes:
j9pm processes personal data on the following legal bases, which may vary depending on the specific processing activity:
j9pm does not sell, rent, or trade your personal data with third-party marketers. We share personal data with third parties only in the following circumstances and only to the minimum extent necessary:
We share data with trusted third-party service providers who process data on our behalf under written data processing agreements. These include: payment gateway operators (processing MYR transactions via DuitNow, FPX, and e-wallet channels); identity verification providers; cloud hosting and infrastructure providers; customer support platform operators; and fraud and AML screening services.
We may disclose personal data to our licensing authority, law enforcement agencies, or other regulatory bodies where we are required to do so by law, court order, or regulatory direction. We will notify affected users of such disclosures where we are legally permitted to do so.
In the event of a merger, acquisition, or sale of all or part of j9pm's business assets, personal data held by the Platform may be transferred to the acquiring entity as part of that transaction. Affected users will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.
As an internationally operating platform, j9pm may transfer personal data to servers and service providers located outside Malaysia. Where such transfers occur, we take steps to ensure that equivalent data protection standards are in place, including:
By using the j9pm Platform, Malaysian users acknowledge and consent to the transfer of their personal data to jurisdictions outside Malaysia where our servers or service providers are located, provided that appropriate safeguards are in place as described above.
We retain personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, regulatory, accounting, and reporting requirements. Specific retention periods are as follows:
Following the expiry of the applicable retention period, data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.
j9pm uses cookies and similar tracking technologies to operate the Platform, maintain session security, and improve the user experience. Cookies are small text files stored on your device by your web browser when you access the Platform.
Required for the Platform to function correctly — including session management, login authentication, security token storage, and language preference settings. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
Used to collect aggregated information about how the Platform is used — including pages visited, session duration, and navigation paths — to help us improve performance and content. Analytics data is not linked to identifiable individuals.
Store your preferences to personalise your experience — including remembered display settings, betting slip preferences, and previously selected payment methods.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Platform. Essential cookies required for security and session management cannot be disabled without logging out.
Subject to applicable law and our regulatory obligations, you hold the following rights in relation to your personal data held by j9pm:
Request a copy of all personal data we hold about you, including the purposes for which it is processed.
Request correction of inaccurate or incomplete personal data. You may update basic profile information directly within your account settings.
Request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to our legal retention obligations.
Request that we limit how we use your data in certain circumstances, such as where you contest its accuracy or have objected to processing.
Receive your personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
Object to processing based on our legitimate interests, including direct marketing communications. Marketing opt-out takes effect immediately upon receipt of request.
To exercise any of the above rights, please contact our Data Protection team via the channels listed in Section 17. We will respond to all verifiable requests within thirty (30) calendar days. We may require identity verification before actioning certain requests to protect your data from unauthorised access.
Please note that certain rights may be limited where processing is necessary for compliance with a legal obligation or the exercise of legal claims — for example, we are required to retain KYC and transaction records for a minimum period under our operating licence regardless of a deletion request.
The j9pm Platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a person under your care has registered on the Platform or provided personal data without your consent, please contact our support team immediately. We will investigate and act promptly.
j9pm implements a comprehensive suite of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While we take all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — please use a strong, unique password and enable 2FA on your account.
The j9pm Platform may contain references to third-party payment services (such as Maybank, CIMB, DuitNow, Touch 'n Go eWallet, and Boost) in the context of payment instructions. When you interact with third-party payment processors to complete a transaction, you are subject to that provider's own privacy policy and terms of service.
j9pm is not responsible for the privacy practices or content of any third-party service, and the inclusion of any payment method reference does not constitute an endorsement of that provider's data practices beyond the transactional relationship necessary to process your deposit or withdrawal.
j9pm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will:
Your continued use of the Platform following the effective date of any amendment constitutes acceptance of the updated Privacy Policy. If you do not agree to the revised Policy, you should cease use of the Platform and request account closure before the effective date.
Previous versions of this Privacy Policy are available from our support team upon request.
For all privacy-related enquiries, including data subject access requests, consent withdrawal, marketing opt-outs, and formal data protection complaints, please contact our Data Protection team through the following channels:
For formal data protection complaints that have not been resolved to your satisfaction through our internal process, you may also refer your complaint to the relevant authority in your jurisdiction. Malaysian users should note that the Personal Data Protection Commissioner of Malaysia oversees data protection matters under the Personal Data Protection Act 2010 (PDPA) for commercial transactions within Malaysia.
For further details on the terms governing your use of the Platform, please review our Terms & Conditions. For information on responsible gambling tools and self-exclusion options, please visit our Responsible Gambling page.
Six concrete privacy and data security commitments we make to every j9pm member — not just words on a policy page.
Your personal information is not sold, rented, or traded with any third-party advertiser, data broker, or marketing partner — full stop, no exceptions.
Every data exchange between your device and j9pm is protected by bank-grade TLS encryption. Your payment details and personal information stay private in transit.
We collect only what is genuinely necessary to operate your account, process payments in MYR, and meet our KYC and AML obligations — nothing more.
Access, rectify, delete, or port your data at any time by contacting our support team. Data subject requests are acknowledged within 24 hours and actioned within 30 days.
Sensitive data including KYC documents and financial details are encrypted at rest. Access is restricted to authorised personnel on a strict need-to-know basis with full audit logs.
This Privacy Policy is maintained in plain English, with an effective date and version number clearly displayed. We notify members of material changes at least 7 days in advance.
j9pm takes data protection seriously — because trust is the foundation of everything we do. Bet on EPL, Liga Super Malaysia, and live casino knowing your information is handled with care. For players aged 21 and above only.
j9pm is intended for entertainment purposes only. Play responsibly. 21+ only. Malaysian players are responsible for compliance with local laws regarding online gambling.